Privacy Policy

This Privacy Policy describes how Falienne, operated by SOFTBOSS LTD(“we”, “us”, or “our”), collects, uses, and discloses your Personal Information when you visit or make a purchase from falienne.com (the “Site”).

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Device Information

  • Examples of Personal Information collected: Version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
  • Purpose of collection: To load the Site accurately for you, and to perform analytics on Site usage to optimise our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: Shared with our processor Shopify and analytics partners including Google and Microsoft.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number).
  • Purpose of collection: To provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, and screen our orders for potential risk or fraud.
  • Source of collection: Collected directly from you.
  • Disclosure for a business purpose: Shared with our processor Shopify and shipping partners.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you.

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
  • We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.

Behavioural Advertising & Analytics

We may use your Personal Information to provide you with marketing communications we believe may be of interest to you.

  • We use Google Analytics to help us understand how our customers use the Site.

  • We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement.

Your Rights (GDPR)

If you are a resident of the EEA or UK, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Lawful Basis for Processing
We process your personal information in order to fulfill our contract with you, to comply with our legal obligations, and where we have a legitimate interest in improving and marketing our services. Where required, we will obtain your consent before processing your data.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us:

By email: contact@falienne.com
By phone: +44 7305 976042
By mail: 
Falienne (SOFTBOSS LTD)
Company Registration No: 15424029
52 Charter Avenue
Coventry, England
CV4 8GE
United Kingdom