Refunds & Exchanges

At Falienne, we want you to completely adore every piece you add to your collection. However, we understand that sometimes a piece isn't quite the right fit.

If you have had a change of heart, we offer a refund or store credit for items returned within 30 days of the delivery date.

Conditions of Return

To be eligible for a return, your item must meet the following criteria:

  • Timeframe: The return is initiated within 30 days of receiving your order.
  • Condition: The item must be unworn, unmarked, and in its original condition. Earrings cannot be returned (see Non-Returnable Items below).
  • Packaging: It must be returned in the original box or pouch.

Return Shipping & Fees

  • Return Label: We are pleased to offer free returns. Simply contact us at contact@falienne.com, and we will email you a prepaid return label to download and print.

  • Restocking Fees: We do not charge any restocking fees.

Non-Returnable Items

For hygiene reasons, we cannot accept returns or exchanges on earrings (including studs, hoops, huggies and drops) unless they are faulty. This applies whether or not they have been worn, because we cannot tell if a pair has been tried on. Ear cuffs do not go through the ear, so they can be returned within 30 days like any other piece.

We also cannot accept returns on:

Gift Cards
Items marked as "Final Sale"

How to Make a Return

  1. 1. Email our team at contact@falienne.com with your Order Number and the name of the item(s) you wish to return.
  2. 2. Our team will review your request and provide you with the correct returns address and instructions.
  3. 3. Securely pack your item in its original packaging. We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit.

Faulty Items & Guarantees

Every Falienne piece has two separate protections:

Two-year colour guarantee: covers tarnishing, fading and colour loss under normal wear for two years from purchase.

12-month manufacturing warranty: covers manufacturing faults, including faulty clasps, loose settings and broken joins, for 12 months from purchase.

These protections do not cover accidental damage, scratches, loss, normal wear and tear, misuse or damage caused by prolonged contact with harsh chemicals. They are in addition to your statutory rights.

If your item arrives damaged or develops a fault, email contact@falienne.com with your order number and a clear photo of the issue.

Refund Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5–10 business days for the funds to appear in your account, depending on your bank's processing times.


This policy does not affect your statutory rights under UK consumer law.