We'd love to hear from you. Whether you have a question about a product, need help with sizing, or just want to say hello, our UK-based team is ready to assist.

Customer Support Hours:
Monday - Friday: 9:00am - 6:00pm GMT

Office Address:
Falienne (SOFTBOSS LTD)
52 Charter Avenue
Coventry
CV4 8GE
United Kingdom

Phone:
+447305976042

Email:
contact@falienne.com

Legal Entity:
Falienne is a trading name of SOFTBOSS LTD.

Order Tracking: You’ll receive a tracking link via email once your order has been dispatched.

Shipping Times: In-stock pieces are delivered in 2-4 working days. Pieces marked Restocking ship in 3-8 working days. The timing for each piece is shown on the product page and in your bag. Royal Mail tracked delivery normally takes 1-2 working days after dispatch.

Returns: To start a return, please email us with your order number.

For all other inquiries, please fill out the form below and we will get back to you within 24 hours.